Generational Privacy Policy

This Privacy Notice explains our procedures concerning the collection, use, processing, and sharing of information acquired from your interactions with our website, software and services. This Privacy Notice does not cover, and Generational disclaims responsibility for, the policies and procedures of third parties, including:

App providers or social media platform providers, including any personal information divulged to other entities in connection with the use of the Site.

Third-party websites or services (including, but not limited to, a connected services account with your vehicle manufacturer).

By providing this information, we aim to assist your understanding of our data practices. If you have any questions you can contact us using the details below.

Our contact details

Name: Generational Technologies Ltd.

Address: 7 Bell Yard, London, WC2A 2JR, United Kingdom

E-mail: info@generational.ac

Last updated: 27/01/2024.

The type of personal information we collect

We currently collect and process the following information which you give to us when you register your interest, complete surveys, provide us with feedback, connect your vehicle to our platform to be assessed and monitored, communicate with us or report any issues:

Personal data: We collect certain information that personally identifies you (or in conjunction with other information can identify you), such as your title, name, address, email address, telephone number, payment information, location, responses to surveys or online forms, and other information that you choose to submit when you interact or communicate with us.

Vehicle data: In order to deliver our services, we may collect information about your vehicle. Currently this includes the vehicle’s make, model, trim, registration number, vehicle identification number (VIN), age and registration date, odometer readings, state of charge, charging status, range estimate, and global positioning system (GPS) readings.

Device and log data: We may gather data pertaining to your device or the use of our site or software. This data includes, but is not confined to, browser type, location, language, device type, log files, referring website, advertisement or app, IP address, time and date stamps, internet service provider or mobile carrier, operating system, crash or bug reports, links you click on, and how you view and interact with the site, software and services. Some of this information, either alone or in connection with other information we collect, could personally identify you.

How we get the personal information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Using our site, software, or services: We collect information, such as device and log data, including potential personal data, when you navigate or engage with our site, software, services, or emails.

Your communications with us: We receive information, potentially including personal data, when you contact us to inquire about our services, request customer support, provide feedback or participate in surveys, subscribe to updates, or engage with us through various channels such as email, messaging platforms, and social media.

Cookies: Along with third-party service providers, we employ technologies like cookies, web beacons, pixels, and similar devices. These technologies recognise and track your interactions with the site in order to customise your experience. Cookies, small data files transferred to your computer, may persist after you leave so that our website can recognise you upon your return. Session cookies, deleted when you log off, facilitate specific features, and help us understand user interactions, web traffic, and improve our website and services. You maintain control over cookie-related information through browser settings, but opting out may limit access or functionality.

Third parties: Generational may also acquire personal data from third parties like business partners or service providers. This information, collected offline, online, or from publicly available resources, may be combined with data collected directly from you. This integration enhances our understanding and allows us to provide comprehensive services.

How we use the personal information

We do not sell your personal data to anyone for any purpose. We use the information that you have given us in order to:

Provide you with our site, software and services, in order to operate our business. We will also use the information you give to us in order to improve our products and services and to provide you with customer service and technical support.

Administer your account, verify your identity, and communicate with you in order to deliver our services.

Provide customer service and technical support for our site, software and services. This may include enforcing our policies and protecting our interests in promoting the safety of our applications and users.

Conduct research for our business and products, and for analytical purposes. We may also aggregate your anonymised data with other users’ data or from other data sources for this purpose.

Share advertising and marketing communications. We may provide you with information about other products and services that we think you may be interested in. If you do not wish to receive these, you can opt out by emailing info@generational.ac.

For other authorised purposes. We may use your information for any other purposes that you have provided us with authorisation to do so.

We may share your information, including personal data, with third-parties who assist us in providing the site, software and related services and operating our business. This may involve engaging third-party service providers for functions such as web hosting, payment processing, customer research and analytics, discussion groups or forums, and customer support. We may also share your personal data with your vehicle leasing provider in order to offer our service. In cases where we disclose your Personal Data to these service providers, we mandate that they uphold the confidentiality of the information we share and refrain from using it for any purposes other than the specific services they are rendering on our behalf.

Lawful basis for processing information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation: The data processing is necessary in order for us to uphold our contract with you to provide our services and software.

We have your consent: We rely on your consent in order to share marketing and advertising content with you. You are able to remove your consent at any time by contacting info@generational.ac.

We have a legitimate interest: We rely on our legitimate interest in order for us to understand how our users interact with our site, software and services. We also rely on this interest in order to develop, improve and promote our products and services.

How we store your personal information

Your information is securely stored on our secure servers and protected using industry standard technical, administrative and physical measures. All data that we receive from you is treated with the utmost caution and safeguards are employed to ensure it is not used or accessed in an unauthorised manner.

We keep your information for no longer than necessary to provide you with the services described in this notice. This includes satisfying any legal, tax, accounting or reporting obligations we may have. You can request for us to delete your account by emailing info@generational.ac, and we will take steps to delete your personal information from our systems. When we do this, we may continue to use anonymised data for our analysis and research purposes.

If necessary to operate our business, we may transfer personal data outside of the UK or EU. If we do so, we ensure that appropriate measures are taken to secure the data in line with this policy.

Your data protection rights

Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.

Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. Please contact us using the contact details outlined in this document if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details outlined in this document.

You can also complain to the ICO using the following contact details if you are unhappy with how we have used your data:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

Website: https://www.ico.org.uk